Privacy Policy

Last updated: February 2026

1. Information We Collect

Soooka Cafe ("we", "us", or "our") collects information you provide directly to us, including:

Name and contact information (email, phone number) when you submit our contact form
Service enquiries and preferences
Communication history through WhatsApp, phone, or email

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and questions about our cafe and menu
Process reservations or group booking requests
Send promotional communications about new menu items or events (with your consent)
Improve our services and customer experience
Monitor and analyse trends and activities on our website

3. Information Sharing

We do not sell your personal information to third parties. We may share information with:

Service providers who assist in our operations (website hosting, analytics)
Professional advisors when required
Authorities when required by Malaysian law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses industry-standard encryption for data transmission.

5. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the relevant authorities

6. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Instagram, and Facebook). We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: 012-677 6827
Address: 11A-1, Jalan PJU 8/5a, Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia
Visit us at: Contact Page